Reference

How dna777 Handles Your Personal Information

Your privacy matters to us. This page explains exactly what personal data we collect when you open an account, use your DANA, OVO, or GoPay wallet, or contact our support team — and how we keep it secure.

Encrypted account dataDANA, OVO, GoPay transaction privacyYour right to access your dataNo data sold to third partiesClear retention periods
dna777 How dna777 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is handled, want to request a copy of what we hold, or need to correct something in your account profile, our support team is the right first stop. You can reach us through live chat on the dna777 site, by email, or through the in-app messaging option on mobile. We aim to respond to data-related requests within a reasonable period, and we'll confirm receipt as soon as your message comes through.

Team online

Live Chat

Start a live chat session directly on the dna777 site or mobile app. Identify your request as a privacy or data query and our team will handle it separately from standard account support.

Email Support

Send your data request or privacy question to our support email address. Include your registered account details so we can locate your record and respond accurately to your specific query.

In-App Messaging

On mobile, open your account menu and select the help or contact option. Privacy and data requests submitted this way are tagged separately so they reach the right team without delay.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption across the entire dna777 platform — every page, every account action, every payment step. Your session data is not accessible to other accounts, and payment credentials linked to DANA, OVO, or GoPay are never stored on our servers in plain form. We apply access controls so that only the teams who need your data to do their job can see it. Data is retained for as long as your account is active plus any period required by applicable regulations, after which it is deleted or anonymised.

SSL Encryption

Every connection to dna777 — login, deposit, withdrawal, support chat — runs over SSL. Your data moves encrypted end-to-end, whether you're on desktop or mobile.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. Analytics cookies help us improve the site; you can manage these through your browser settings at any time.

Retention Policy

We keep your account data while your account is open and for a period after closure as required by applicable rules. Once that period ends, data is deleted or anonymised — not archived indefinitely.

Access Controls

Internal access to your personal data is role-restricted. Staff working on payment processing, fraud review, or Indonesia support can only access the data their role requires — nothing more.

Your Privacy Questions Answered

These are the questions we hear most from our Indonesia account holders about privacy, data access, and how we use the information tied to their DANA, OVO, and GoPay accounts. If your question isn't covered here, reach out through live chat or email and we'll give you a straight answer.

We collect your name, email address, date of birth, and the payment details you register — such as your DANA, OVO, or GoPay account. Device and session data is also collected automatically for security purposes.

We do not sell or rent your data. We share it only with service providers — like payment processors handling your DANA or OVO transfers — who are bound by strict data-handling terms aligned with our own standards.

Send a request through live chat, email, or the in-app messaging option. Include your registered account email so we can verify your identity and pull the correct records for you.

Yes. You can request deletion through our support channels. We'll process it in line with applicable regulations — some data may need to be retained for a legally required period before full deletion.

Transaction data from GoPay, OVO, and DANA is used only to process and verify your deposit or withdrawal. It's stored securely, never shared with advertisers, and covered by the same retention and deletion rules as your account data.

We use session cookies to keep you logged in, functional cookies for wallet preferences, and analytics cookies to improve the site. You can adjust or block non-essential cookies through your browser settings at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.